Find the answers to commonly asked questions
or drop us a line to let us know you're having issues
Request Technical Support
Always Be Sure You're Running the Latest Version
1. Close out of all Visio & PowerPoint windows
2. Open PowerPoint or Visio
3. Click 'New Version Available'
4. Select 'Yes'
5. When the download box goes away, close out of Visio or PowerPoint
6. Allow download to finish and agree to Terms. Click 'Finish'
7. Re-Open Visio or PowerPoint
8. You should be updated, if not, close out of Visio or PowerPoint again and re-open.
Technical support directory
How do I receive software updates?
In version 3.0 you now have the ability to update your software from within the plugin.
How do I check what software version I am running?
I forgot my login credentials
If you do not remember your username, you can refer to the original email sent to license your machine or you can contact us and we can provide to you.
How do I license my machine?
1. Click the download link to run the install if the trial was not yet installed
2. After successfully downloading, open Microsoft Visio or PowerPoint.
3. On the “Home” Toolbar, you will see a licensing button (wrench icon) on the toolbar.
4. Select the Licensing button, then enter your username and password to register each computer (if you skip this step the plugin will function on a trial basis).
5. Select the Pro Quick Draw icon to toggle the Pro Quick Draw plugin on.
I got a new computer and want to transfer my license
There are several reasons you may to transfer your license such as:
How many days are left on my trial?
My toolbar is greyed out and I can't click any buttons
If the features on your toolbar are locked, it means your plugin is in trial mode and the trial expired. If you are a current customer, refer back to the username and password you recieved from us. Once you license your machine once, you should not have to license it again for a year. If you need to reset your password you can do so by following the prompts, but just remember all machines in one organization share a username and password.
My Toggle Panel is Missing from my Home Menu
Can you customize page layouts?
Absolutely! See the Video Tutorials for 'Template Editor'. You are able to completely customize the templates in any way that your team prefers. The process is easy to learn and you are able to take a current template that you may be using and convert it to a customized template for you to use for your entire season.
I am having a problem with adding a play to my template. Is it the drawing or the template?
If your template accepts another drawing without a problem, then the issue is not the template. If this happens, I would take a drawing you know is working in that template and recreate the drawing that is giving you trouble.
I'm unable to view the drop down of templates in PowerPoint
Click the Dialog Box Launcher:
If you have a different folder, then browse to it and click the OK button.
Note: The templates must be PowerPoint files, you can’t use Visio Templates in PowerPoint, or PowerPoint templates in Visio.
How can I save all my templates in one folder and access from any machine?
In the Page Templates section of the toolbar, click the Dialog Box Launcher button:
I have opened a previously created document and I am unable to add plays
When you have the previously created document, make sure the 'Select Template' button has the template you were previously using selected. Once it has been selected, you can add plays like you were previously doing.
My Templates are not showing up when I click 'Select Template'
How do I change the playbook so I’m not using the sample anymore?
Will resized images be uniform in size, or is there a need for a base template for each individual drawing in order to ensure uniformity?
Resizing occurs automatically along with centering within the space designated in your template box. This is one of the best features of Pro Quick Draw because it does not distort your drawing. The appearance is clean and the resizing occurs depending on the size of your template layout.
I'm having an issue with the text not formatting in my drawing
It could be that the box containing the text is smaller than the text. Visio will report the size of the containing box, so when you try to move it, you use the width of box, not the width of the text:
How does the program decipher the difference between 'play name' and the drawing itself?
This comes down to how you choose to build your template design and layout of your plays. Some teams use a text box to occupy the "Play Name" in a rectangle box on their template. In this case, the Template Editor allows you to identify a text box area to pull from. (See 'Template Editor' tutorial).
Does a 'blank play' image appear on a printed copy?
Do you press 'update' to override a 'blank play' or does the 'add' feature override?
'Update' is often used when most coaches are manipulating edits. If you have a 'Blank Play' and then put a drawing in that space,